Frequently Asked Questions

Discussion in 'Forum Help & Feedback' started by Chokladkakan, Feb 17, 2012.

  1. Chokladkakan

    Chokladkakan Corrupt Bunny

    [​IMG]

    The Terraria Online Alliance is responsible for the creation and maintenance of this FAQ. In observing and speaking with members of the Community, we recognised both the need for such a document and the absence thereof. As a collective we took it upon ourselves to fill this void - with the aid and support of the broader Community. We hope that the TO Community will find this FAQ useful and will work with us to keep it current.

    This is but the first of many projects we hope to pursue towards the achievement of a strong community culture here on TO.
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    Frequently Asked Questions

    Table of contents
    • Thread related questions (managing, formatting, editing, et cetera)
      • How do I post a thread?
      • How can I lock/move/delete/rename my own thread?
      • How do I make spoilers?
      • My spoilers sometimes duplicate! How can I fix this?
      • I keep getting emails whenever someone replies to a thread, is there a way to stop this?
      • How do I insert/upload an image to my post/thread?
    • Community related questions (profiles, follow system and so on)
      • I am being harassed on my profile. Is there a way to block messages?
      • What are the rules on profile posts, are they the same as posting in the forum?
      • What is this 'follow' business and is it important?
      • Some random individual is following me. Is there a way to remove unwanted followers?
      • How do I PM others?
      • How do I achieve a specific forum rank?
      • I believe I know how to make Terraria Online better! What do I do?
    • Account related questions
      • I think my account has been hacked! What should I do?
      • Are we allowed to make another account for Terraria Online?
      • Is it possible to change username?
    • Signature related questions
      • Is my signature too large?
      • Where do I get those signature icons?
    • Infraction related questions
      • What are infractions?
      • I disagree with an infraction I received, who can I contact?
    • Staff related questions
      • Who are the staff members of Terraria Online?
      • How do I become a moderator?
    • Is this the right section for my thread?
    The headings of respective categories are named according to the names in the table of contents in order to enable easy searching. Hence, if you seek questions regarding signatures, you may have your browser search for "signature related questions." The same applies for the questions themselves.

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    Thread related questions

    Index of questions:
    • How do I post a thread?
    • How can I lock/move/delete/rename my own thread?
    • How do I make spoilers?
    • My spoilers sometimes duplicate! How can I fix this?
    • I keep getting emails whenever someone replies to a thread, is there a way to stop this?
    • How do I insert/upload an image to my post/thread?
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    Question: How do I post a thread?

    Answer: The process of making and posting a thread is twofold:​
    1. First one must decide which section of the forums would be most appropriate for the type of thread one is creating. A quick overview of each section can be found at the very bottom of this FAQ. Please take care when doing this.
    2. When one is decided, it is time to create the actual thread. This, too, is accomplished in a sequential fashion:
      • First, one must navigate to the section chosen in the first step. When in that section, the Post New Thread-button is found at the top-right:
        [​IMG]
      • Having pressed the button, the following view is presented:
        [​IMG]

        The title field defines the name with which the thread will be presented to the community, and the box below it houses the body of the thread's opening post. At this stage one should take exquisite care; a sloppily made thread is rarely well received. Spend a few extra minutes to ensure that the forum is populated by quality as opposed quantity.
    Additionally, if you are authoring a guide, it is recommended you take a look at How to write a guide by Nuxohiz.​


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    Question: How can I lock/move/delete/rename my own thread?

    Answer: In principle, threads are not deleted from Terraria Online unless an exact duplicate exists (or they are spam of a variety that simply doesn't do, such as illicit material).​
    You may, however, have your thread either locked, moved or renamed. The best way to achieve this is to report your thread, asking for such action to be taken. You do this in the following way:​
    • Locate the report button at the bottom of the opening post, next to the date, your name and the edit button.
      [​IMG]
    • After pressing the report button, the following dialogue appears.
      [​IMG]
    • In the report reason field, explain that you wish for your thread to be locked, moved or renamed. If you wish you may specify a reason.
    • After having sent the report a moderator will aid you as soon as possible.
    Alternatively you may contact a moderator directly, however this method might result in a longer response time, as the previous one is directed towards the entire staff.

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    Question: How do I make spoilers?

    Answer: In order to put some content within spoilers (be it text, pictures, YouTube videos et cetera), you must embed it within the following BB Code tags:​
    Code:
    [spoiler] Your content… [/spoiler]
    The code above renders the following:​
    Show Spoiler
    Your content…

    If you wish to make your spoiler somewhat more informative, you may use the following addition:​
    Code:
    [spoiler="Click here to see my content"] Your content… [/spoiler]
    In this example, the spoiler button will be renamed according to what you supply within the quotes, like so:​
    Click here to see my content (open)
    Your content…

    For more information on the spoiler tags, see TheSteak's guide Spoilers - How to Make, Fixing the Double Ones and Other Stuff. For more information on BBCode in general, see this forum resource: Help - BB Codes.​

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    Question: My spoilers sometimes duplicate! How can I fix this?

    Answer: The spoilers duplicating is a glitch within the forum software that stems from there being a BB Code tag opened outside your spoiler and ending inside of it. The easiest way to resolve this problem is to switch to the BB Code Editor, found at the top of the message window:​
    [​IMG]

    In this mode you can scrutinise the BB Code and move any ending codes to outside of the spoiler tag.​

    For more information on spoilers, please refer to TheSteak's guide Spoilers - How to Make, Fixing the Double Ones and Other Stuff.​

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    Question: I keep getting emails whenever someone replies to a thread, is there a way to stop this?

    Answer: Yes, there is! Go to your preference page and uncheck the box saying "and receive email notifications of replies," as shown below:​
    [​IMG]


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    Question: How do I insert/upload an image to my post/thread?

    Answer: In order to attach an image to your post you must do either of the following things:​
    • You may upload the image to the internet using free services such as imageshack.us, photobucket.com or tinypic.com, amongst many, many others. Once you have the image uploaded you want to find the direct link to it within the following tags:
      Code:
      [IMG]http://image.url.png[/IMG]
    • Alternatively, you may upload the image to Terraria Online directly. You do so by finding the button at the bottom of the thread in which you want to post it labeled "Upload a File," right next to where you type a reply, as shown below.
      [​IMG]

      Once you have done so, you will find a small preview of the image underneath the text box. Press either of the two buttons next to the image to insert a thumbnail or the full-size image into your post.
      [​IMG]
    For more information on how to upload images, as well as a guide on how to capture images, please refer to Doctor G33K's guide How to Post Images on the Forum.

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    Community related questions

    Index of questions:
    • I am being harassed on my profile. Is there a way to block messages?
    • What are the rules on profile posts, are they the same as posting in the forum?
    • What is this 'follow' business and is it important?
    • Some random individual is following me. Is there a way to remove unwanted followers?
    • How do I PM others?
    • How do I achieve a specific forum rank?
    • I believe I know how to make Terraria Online better! What do I do?
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    Question: I am being harassed on my profile. Is there a way to block messages?

    Answer: As of the forum update of October 2, 2012, Terraria Online now has such a feature. It can be accessed here.​

    In addition you can restrict access to your profile. By visiting the privacy settings you can change who may see and write on your profile, as shown below:​
    [​IMG]


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    Question: What are the rules on profile posts, are they the same as posting in the forum?

    Answer: The answer is both yes and no. The rules are similar in that one shall remain well mannered and avoid breaking the general forum rules (concerning respect, advertising, hacking or pornography et cetera).​
    The profile posts are different in that they advocate shorter messages, however. When authoring a status message on your own profile you are limited to 140 characters, and when responding to or posting on another member's profile you are limited to 420 characters. Furthermore there is no rule against double posting on profiles.​

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    Question: What is this 'follow' business and is it important?

    Answer: No, not particularly. There are three things related to following someone:​
    • They show up on your profile page, and you show up on theirs.
    • If a person you are following is online, his or her avatar will be shown on the forum home screen.
    • The posts, status updates and likes of the people you are following will be shown in your news feed.

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    Question: Some random individual is following me. Is there a way to remove unwanted followers?

    Answer: No, there is not. However, if it is truly bothering you, you may very well ask the person politely.​

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    Question: How do I PM others?

    Answer: On XenForo, the forum platform Terraria Online uses, PM's are referred to as "Conversations." There are three ways to start a conversation:​
    • If you click a forum users name or avatar, a popup appears. You may find the "Start a Conversation" button there:
      [​IMG]
    • You find the same sort of button under the "Information" tab on a user's profile page:
      [​IMG]

      Down the bottom of this page you find "Start a Conversation":
      [​IMG]
    • Finally you may start a conversation by following this link. Once there you can type the name of member(s) you wish to communicate with into the participants field, as shown below:
      [​IMG]
    Please note that some members choose to disable conversations, meaning you cannot start a conversation with them.​

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    Question: How do I achieve a specific forum rank?

    Answer: The different ranks available to users are all achieved by earning trophy points​

    For more info on how to earn trophy points as well as a comprehensive list of all forum ranks, see Forum Rank Information.

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    Question: I believe I know how to make Terraria Online better! What do I do?

    Answer: That is fantastic! The best way to voice your opinion regarding the forum and fulfill your desire to make it better is to visit the Community Feedback Portal, in which all discussions regarding the state or future of the forums are welcome.​
    Please do not be daunted by the sheer amount of pages and posts in there - instead take some time to read the opening post, in which Loki ISP tries to keep an updated list of the help portals current and past affairs.​

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    Account related questions

    Index of questions:
    • I think my account has been hacked! What should I do?
    • Are we allowed to make another account for Terraria Online?
    • Is it possible to change username?
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    Question: I think my account has been hacked! What should I do?

    Answer: The first thing you should do is to contact the administrator of Terraria Online: Kane. The next order of business should be to change your password, provided you still have access to your account. If you haven't got access to your account anymore, you will need to provide substantial evidence to prove that the forum account is indeed yours.​

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    Question: Are we allowed to make another account for Terraria Online?

    Answer: There is no rule against making more than one account so long as you don't abuse it for the sake of achieving likes, pretend to be someone you for personal gain or break the forum rules.​

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    Question: Is it possible to change username?

    Answer: Alas, no. You used to be able to do so, however changes in the topmost leadership of the site has rendered this feature somehow broken.​

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    Signature related questions

    Index of questions:
    • Is my signature too large?
    • Where do I get those signature icons?
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    Question: Is my signature too large?

    Answer: Signatures must be no more than 150 pixels in height, text and images included, in order to conform with the forum rules. If your signature is any larger an infraction will ensue, of varying severity depending on how large it is.​

    See this diagram, also from the forum rules, for reference:​
    [​IMG]


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    Question: Where do I get those signature icons?

    Answer: You can find a very large collection of Terraria related icons here (by INNO) and here (by AkaenRievkelar).​

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    Infraction related questions

    Index of questions:
    • What are infractions?
    • I disagree with an infraction I received, who can I contact?
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    Question: What are infractions?

    Answer: Infractions are what the moderators and administrators use to keep track of a person's record of breaking the rules and, if rendered prudent, the infraction system takes care of instant banning users over certain infraction thresholds.​
    For example, if your signature is way too big, you will receive three infraction points, counting towards a total. If that total exceeds 15 points, you will automatically be banned for one week. If the total comes to surpass 30 points, you will be banned indefinitely.​

    More information on the Infraction System is available in the forum rules.​

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    Question: I disagree with an infraction I received, who can I contact?

    Answer: In order to discuss an infraction you may contact the moderator who filed it. His or her name can be found in blue on the red infraction notice under the reprimanded post. For an example, see Valanthril on the image below:​
    [​IMG]

    If the Moderator disagrees with you, and you aren't satisfied by his or her explanation, or you feel the Moderator is being unfair, feel free to contact a different Moderator for a second opinion. Alternatively you may contact Kane, the administrator of Terraria Online.​

    For much more information on infractions and the meaning thereof, see the forum rules.​

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    Staff related questions

    Index of questions:
    • Who are the staff members of Terraria Online?
    • How do I become a moderator?
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    Question: Who are the staff members of Terraria Online?

    Answer: An updated and complete list of the staff of Terraria Online is to be found at the very top of the forum rules.​

    As of currently, they are:​
    Administrators: Kane and ahamling27.​
    Inactive moderators: aavri, crazycoco, Crisis and confuzzledyma.​


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    Question: How do I become a moderator?

    Answer: In order to become a moderator you must be an exemplary member of Terraria Online. You should be aware of and follow the code of conduct of the moderators (found near the end of the forum rules) and try and report anything that does not abide by the rules and finally, do not ask for it - if you are what the staff needs, they will find you, not the other way around.​

    There was, however, a period in the end of 2011 during which anyone could send applications in to the current staff, who then went over them. Ultimately a decision was made and three new moderators were initiated.​

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    Is this the right section for my thread?

    The following is a description of what each section of Terraria Online is about, as to avoid confusion when looking to post a new thread.
    Section description (open)
    Each section is dedicated to its own subject to help keep Terraria Online clean and easy to navigate. The sections are as follows:
    News: The sections found in here will be where Terraria news will be posted first!
    News & Features: This is where features are posted. Features vary from Art, Maps, Player Creations and Mods. Your work may eventually be featured if it gets a lot of notice from other members!​
    Patch Notes: This is where the Developers of Terraria will post the notes on what each update contains.​
    Dev Blog: From time to time the Developers will post "teasers". You may find all of them in this section!​
    Terraria
    General Talk: This is where you discuss all things Terraria! Whether it be you're favourite mob to weapon. However, be prepared for people to disagree with your opinion from time to time. (No, disagreeing is not against the rules as long as it's within reason and is not attacking you in any way.) Please no "purple spiky thing" threads. That my friend, would be a demon Alter.​
    Suggestions: This section is dedicated to your suggestions as a player. What would you like to add to the game? Post it here! (Please note that the section is divided into many sub-sections. Make sure to post your suggestion into the correct sub-forum.) Once again, be prepared for people to disagree with you.​
    Guides: Looking for help, or wanting to post your own method on doing regular Terraria things? This is the section for you! Guides are made to help people who are having trouble with certain objectives.​
    Trading Board: Have tons of Muramasas laying around? Why not sell or trade them? Or are you in need of a certain item? Be willing to give up some coin and the Item will be yours!​
    DISCLAIMER: Items you purchase may have been created by an inventory editor.​
    Social
    Clans: Wanting to make some new friends? Want a set group of people to play Terraria with? Maybe a clan is just what you are looking for! When applying make sure to follow the application form provided.​
    Servers: Is single player just not entertaining anymore? Why not try out a server. Find the type of server you would like and apply to join!​
    Introductions: Want to introduce yourself to the forums? Pop in here and say Hi. Tell us your interests. As of late "ask me" threads are allowed in the section, but will be strictly monitored.​
    Role Playing: Do you like sit back, forget about real life and live a life where you decide what happens? Role Playing may be for you! There are many differant types of Roleplay to choose from and most require an application of some sort.​
    Help & Support
    In-Game Support: Having a problem in-game? Post about it here and someone will help fix your problem!​
    Technical Support: Terraria crashing? Any technical problems should be posted here and someone will do their best to help you out.​
    Bug Reports: Have you found a bug? Explain what happens and maybe provide a screenshot of it happening.​
    Forum Help & Feedback: Have a suggestion for the forums? Post about it here! Want to help better Terraria Online? Make a post in the Feedback Portal!
    Media
    Art: Have you created art related to Terraria? Show it off! Let other members see you're work!​
    Player Creations & Screenshots: Extremely proud of a structure you have created? Made some pixel art? Show it off!​
    Let's Play Terraria!: Have you started a LP of Terraria? Post it here to advertise, receive feedback and gain fans! This section is the only acceptable place to advertise your LP.​
    Terraria Videos: All videos that are not LP's and are Terraria videos are to be posted here.​
    Terraria Stories: Are you a storywriter? Tell us your story in Terraria.​
    Database
    Client/Server Mods + Tools: All mods and server tools may be found here.​
    Texture Packs: Bored of the good ole' look of Terraria? Try something new. This section is full of custom textures.​
    Maps: Tired of the main objective of Terraria? Or have you created a map for others to try? Be sure to check out this section.​
    Other Stuff
    Forum Games: Want to count to high numbers? Maybe you should check this section out.​
    Off Topic: All things off topic, within reason, belongs here.​
    Other Games: Want to discuss a game other than Terraria? Check this section out.​
    Books, Movies, Music & Television: Read a good book lately? Catch a flick? Love a TV series? Obsessed with a music artist? Discuss it here.​


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    The FAQ was last updated Thursday, 2 October 2012.
     
  2. Malaana

    Malaana Oh Canada

    Glad to see the finished project! Feels good.
     
    Serensetti and Comea Cosmos like this.
  3. Comea Cosmos

    Comea Cosmos Devourer

    Why excellent guide!
     
  4. Blu

    Blu Moderator Staff Member

    This is pretty fantastic and very well put together. Good job, and thank you!
     
    Serensetti likes this.
  5. bamseper

    bamseper Cursed Skull

    Wow, good job! I actually learned some new thing... Thanks!
     
  6. Loki ISP

    Loki ISP Moderator Staff Member

    Folks, if you feel something is unclear or missing.....please just say so. This is intended to be a "living document".

    Chok, a few:

    Amy generally only allows one name change.
    Mention the past moderator application process
    Explanation of what infractions mean
    Mention of CFP if user has suggestions for the site?
     
    Serensetti likes this.
  7. lambo

    lambo Illuminant Slime

    Nicely put together!
     
  8. Chokladkakan

    Chokladkakan Corrupt Bunny

    Done, done, done and done. Although I do not know enormously much about the moderator application process, for I was at the time not a regular visitor. Please suggest any further information for me to add on that particular note.
     
    Serensetti likes this.
  9. bamseper

    bamseper Cursed Skull

    Only one name change? I guess that fair enough :) It's not like im gonna change my name...
     
  10. Loki ISP

    Loki ISP Moderator Staff Member

    Essentially, they asked for each interested party to email some information to a staff inbox. Then the current staff went over each entry before arriving on the three we have today. I'll bet that thread with all of the application info is still here somewhere......here it is, but they pulled down the application thread.

    http://www.terrariaonline.com/threads/help-to-moderate.62691/
     
    Serensetti likes this.
  11. [​IMG] I think the forum software is giving her problems. She was unable to change the name of my alternate account for some reason.
     
  12. Loki ISP

    Loki ISP Moderator Staff Member

    No, I mean....Amy pretty much has an "unwritten rule" that you get one name change per account....which has SOMETIMES been laxed....but for the most part is the way of the land.
     
    Serensetti likes this.
  13. Graceful Assassin

    Graceful Assassin No. XI MARLUXIA

    Indeed, it's because she gets so many name requests, and the system isn't meant to be abused by making your name some cosmetic change every other week. The system was for if you messed up your name during creation, or thought you were not going to stay long so you used a temporary name.
     
  14. And Can you add this in…"How do I post a thread" I mean I dont even know how to…theres usually a "Post new thread button isnt there? or do i not have enough "privleges" (not sure if thats how you spell it)
     
  15. Graceful Assassin

    Graceful Assassin No. XI MARLUXIA

    Actually, where are you trying to post? If your trying to post a new thread in the suggestion sectionm root, or in the suggestion archive, those forums are hard locked, and can't have threads created *except for moderaters in the case with the suggestion root*

    Otherwise, the button will be at the top of the page before the listings of topics.

    Yes, may be a good idea to add that question.
     
  16. Tunnel King

    Tunnel King Moderator Staff Member

    Serensetti and Chokladkakan like this.
  17. Chokladkakan

    Chokladkakan Corrupt Bunny

    Thank you for notifying me. It is now corrected!
     
    Serensetti and Loki ISP like this.
  18. Blu

    Blu Moderator Staff Member

    The forum rules link needs to be updated as well :)
     
    Serensetti and Chokladkakan like this.
  19. Chokladkakan

    Chokladkakan Corrupt Bunny

    Thank you blumchen, it too is cared for as of now!
     
    Serensetti and Blu like this.
  20. Chokladkakan

    Chokladkakan Corrupt Bunny

    The question I am being harassed on my profile. Is there a way to block messages? has now been updated to reflect the changes of the October 2 forum update.

    Curiosa: the last three updates of the FAQ have all been done on Thursdays, purely by happenstance.
     
    Serensetti, kirabook and Blu like this.

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